Estimated turnaround times
Once your place an order with Soccer Direct FC, one of our dedicated team will be in touch if there is an issue on stock availability. We cannot guarantee all items advertised on our website due to the fact that the majority of our stock has to be ordered in from the sportswear brand. We endeavour to complete all orders placed within the below time frames but they can be delays which will be explained to you within 24 hours of placing your order. If we are unable to fulfill your order we will always offer an alternative available now or will issue you a full refund.
If everything is available to order now, our average turnaround from order to delivery are:
1 week – Items with no customisation
2 weeks- Items with customisation
3-4 weeks – Items with embroidery (orders can be quicker but there may be a delay due to the embroidery being done out of house)
Please note that in order to make sure there are no delays in your order turnaround, we will need you to provide ALL customisation details when you place your order or you will risk delaying your order.
Have we printed your badge before? If we have and you need to update an old badge, please notify us when ordering.
UK – Next Day DPD Delivery , we also offer the option to collect your orders from our Dudley office free of charge.
Ireland – Two Day DPD Delivery
International delivery – One of our team will be in contact to organise payment for all international FEDEX shippings, as we determine all shipping costs through the size of your order and your delivery location.
Please note that we only ship orders in the weekday so if your order is dispatched from us on a Friday, it will be with you on the following Monday. We do offer a saturday delivery but that is subject to an additional fee. Please contact us at firstname.lastname@example.org if you wish to organise Saturday delivery.
Once your order has been dispatched from our office, you will become responsible for having provided the correct address/signing for delivery. We cannot arrange for your parcel to be left without a signature but you can provide a delivery address for your place of work.
We do offer split deliveries – but this will result in having to pay our standard delivery charge for the amount of deliveries your order contains.
Any shortages must be notified to soccerdirect fc ltd within 48 hours of delivery.
Refunds will be made for all items returned (at customers expense) which are unused, not damaged, still in the original packaging, still have any labels or tickets on them within 14 days of receiving them. (This does not affect your statutory rights). No product that has been printed and therefore personalised will be accepted for return under any circumstances.
There is a strict no returns policy on all clearance items.
Any damaged goods must be notified to soccerdirect fc ltd within 48 hours of delivery.
All goods that are returned are the customer’s responsibility.
Any losses in transit will be at the risk of the customer.
A fee of £10.00 will be applied to all returned orders in respect of administration.
A restocking charge of 15% of the original cost of the goods will be applied to all returned goods.
No returns will be accepted without prior authorisation from soccerdirect fc ltd.
Any goods that are returned will need to be supported by paperwork containing customer’s details, including phone number and written explanation for return of said goods.